{"id":38678,"date":"2026-07-27T11:12:30","date_gmt":"2026-07-27T11:12:30","guid":{"rendered":"https:\/\/soundan.com\/?page_id=38678"},"modified":"2026-07-27T11:13:48","modified_gmt":"2026-07-27T11:13:48","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/soundan.com\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-wd-title title wd-99e5c561\">Return Policy<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-44fd7fd1\"><strong>Last updated:<\/strong> [Date]<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-436fe501\">At Soundan, we are committed to providing products of the highest quality. If you receive a product that is defective or damaged during shipping, we will be happy to assist you.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-a6833192\">1. Products Eligible for Return<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-98910a3e\">We only accept returns for products that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Arrive damaged during shipping.<\/li>\n\n\n\n<li>Have a manufacturing defect.<\/li>\n\n\n\n<li>Do not function properly due to a product defect.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-dcdfdd73\">Returns will not be accepted for change of mind, ordering mistakes, or any reason other than those listed above.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-a98169a5\">2. Return Request Period<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-05c73461\">You have <strong>14 calendar days from the date you receive your order<\/strong> to report any issue.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e549d593\">After this period, we cannot guarantee that your return request will be accepted.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-f251d1de\">3. How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-44c38032\">To initiate a return, please contact us and provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number.<\/li>\n\n\n\n<li>Your full name.<\/li>\n\n\n\n<li>A detailed description of the issue.<\/li>\n\n\n\n<li>Photos or videos clearly showing the defect or damage.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-496e3aca\">You can contact us at:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a76dd30d\"><strong>Email:<\/strong> <a href=\"mailto:legal@soundan.com\">legal@soundan.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fa5c9bc5\">Once we have reviewed your request, we will provide you with further instructions.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-c0711948\">4. Return Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-62beb604\">If your return is approved because the product is defective or damaged, <strong>Soundan will cover all return shipping costs<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-72740c76\">Please do not send any product back without first receiving our return instructions.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-e70031bd\">5. Refund or Replacement<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-123e99bd\">Once the returned product has been received and inspected, we may, at our discretion:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replace the product with a new one.<\/li>\n\n\n\n<li>Repair the product, where possible.<\/li>\n\n\n\n<li>Issue a refund using the same payment method used for the original purchase.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cfb27df0\">Refunds will be processed within a reasonable period after the return has been approved.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-bb9159cc\">6. Personalized Products<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ceba2bcf\">Many of the products sold by Soundan are manufactured or customized according to the customer&#8217;s specifications.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fa11c464\">In accordance with European consumer protection legislation, <strong>customized or made-to-order products cannot be returned under the right of withdrawal or for a change of mind<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-39396acb\">However, this limitation <strong>does not affect the customer&#8217;s statutory rights if the product is defective or has been damaged during shipping<\/strong>, in which case this Return Policy will apply in full.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-8e03f611\">7. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3df51e21\">If you have any questions about this Return Policy, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-96786286\"><strong>Email:<\/strong> <a href=\"mailto:legal@soundan.com\">legal@soundan.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-38678","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/soundan.com\/en\/wp-json\/wp\/v2\/pages\/38678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soundan.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soundan.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soundan.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soundan.com\/en\/wp-json\/wp\/v2\/comments?post=38678"}],"version-history":[{"count":2,"href":"https:\/\/soundan.com\/en\/wp-json\/wp\/v2\/pages\/38678\/revisions"}],"predecessor-version":[{"id":38680,"href":"https:\/\/soundan.com\/en\/wp-json\/wp\/v2\/pages\/38678\/revisions\/38680"}],"wp:attachment":[{"href":"https:\/\/soundan.com\/en\/wp-json\/wp\/v2\/media?parent=38678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}